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Tech Support

"Know it before it happens"

Computer Assistance and Monitoring
In my 17 years of experience in Tech Support, I have learned how small businesses are unable to maintain a permanent IT staff, who are constantly ensuring that the website is up and running as well as that business information is safely stored and secured.

Well, that is where I come in.
Me and my team have worked with numerous small businesses in offering tech support services such as diagnosing and resolving all technical issues in both the Mac and PC computer units.

Moreover, I undertake tech support for servers and workstations to ensure that personal and/or business information is not compromised.

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Tech Support App Download

Windows OS

Tech support app for Microsoft computers.
Compatible to Windows Vista, 7, 8, 8.1 and 10.

Apple macOS

Tech support app for Macintosh units.
Compatible to the Lion OS X 10.7 or newer.

Service Options

Tech Support is offered to clients seeking stability or a quick fix.
Tech Support Feature 1

#1 Ongoing Tech Support

As the name suggests, ongoing tech support involves IT services designed to span across the total life-cycle of a business’s computer infrastructure, right from planning, design, security, operations implementation and maintenance.

Such tech support services aim to reduce risk, save money and simplify computer infrastructure management while offering 24/7 monitoring services.
Tech Support Features 2

#2 One Time Support

Unlike ongoing tech support, one-time tech support focuses mainly on quick problem resolution, virus and malware removal and email management as well as computer infrastructure tune-ups (inspection and maintenance).

My expertise enables me to quickly reach out to you and solve problems in record time. This support option is designed for clients looking for an emergency fix.

Support Features


System and custom backups are scheduled and monitored by the tech support software.

Ongoing System Monitoring

Ensure stability and security of your computers. The system monitoring software provides early recognition of problems within your computer infrastructure and immediately warns me of potential issues.

24/7 Monitored Security

The security monitoring software protects your computers against threats such as viruses, trojans, rootkits and spyware. 24/7, no matter if online or offline.

Scheduled Security Scans

Security scans are conducted regularly, and any potential threats are reported to minimize the chances of becoming a real problem.


Questions, comments or suggestions?
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Client Support

Not sure where to go? If you are already a client seeking assistance just visit the HELP center to send a support ticket.

DezCool ℠


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Emergency Hotline
(415) 494-9115

Other Ways to Connect

I travel the world while helping my clients with their IT needs and practicing digital photography.
My job consists of assisting people with computer needs over the internet and designing web sites.
My mission is to connect businesses to their customers, and to assist in their reliance on technology.

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